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Return to shopFrequently Asked Questions
Quick answers to your most common inquiries.
1. Ordering & Payment
Q: What payment methods do you accept?
We accept PayPal, Visa, Mastercard, and American Express via SSL-encrypted secure gateways for your peace of mind.
Q: Can I change or cancel my order?
Yes, within 6 hours of purchase. Please contact us at support@nextgenman.shop immediately.
2. Shipping Information
Q: Where do you ship and what are the rates?
We ship exclusively within the USA at a $6.99 Flat Rate. All orders ship from Fairbanks, AK.
Q: How long until I receive my gear?
Processing: 1-2 business days. Transit: 3-7 business days. Total: 4-9 business days.
3. Returns & Refunds
Q: What is your return window?
30 days from delivery. Items must be unused and in their original packaging with all tags attached.
Q: Who pays for return shipping?
We cover costs for defects. Customers pay for size exchanges or change-of-mind returns.
4. Products & Equipment
Q: How do I choose the right Tent or Sleeping Bag?
Check individual product pages for dimensions, weight limits, and temperature ratings.
Q: Will the equipment colors match the photos?
We aim for accuracy, but colors may vary slightly due to studio lighting and monitor settings.
Email:
support@nextgenman.shop
Address:
996 Coppet St, Fairbanks, AK 99709, USA
Support Hours:
Mon – Fri | 9:00 AM – 5:00 PM (EST)
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